OAK Weekly Update – 20 January 2021

Hot topics:

1)      Tenants and Residents Associations’ (TRA) Policy Review focus group update

2)      Customer Voice – Complaints update

1)      Tenants and Residents Associations’ (TRA) Policy Review focus group update

• This week we held 2 successful online focus groups with over 15 TRA representatives attending
• We reviewed our current TRA policy and discussed what issues are affecting the groups
• The feedback ranged from improving our ‘offer’ to groups and how we can better support and communicate with them
• There will be more activities for them to get involved in so watch this space

2)      Customer Voice – Complaints update

• In the last meeting there were updates about how Hyde is incorporating the Housing  Ombudsman new code and response times for replying to complaints including details about staff training
• More information about this is on our website here: https://www.hyde-housing.co.uk/contact-us/making-a-complaint/the-housing-ombudsman-service/

As always, we welcome your feedback and comments.

Stay safe and have a good weekend,

Gabs